1. How long will my order take to ship? We process all orders within 1–3 business days. Weekend and holiday orders will be processed on the next working day.
2. How can I track my order? Once your order is shipped, we will send a tracking number to your registered email address. You can track your delivery status online anytime.
3. What should I do if my package is delayed or lost? If your package is delayed for a long time or shows abnormal logistics information, please contact our customer service via email. We will help you check the logistics status and solve the problem as soon as possible.
4. Can I change my shipping address after placing an order? You can contact us to modify the shipping address before the order is shipped. Once shipped, the address cannot be changed.
5. How do I return or exchange my order? Please email our customer service to apply for a return authorization within 30 days after delivery, and follow our return policy steps to complete the return process.
6. Are your clothes comfortable and suitable for daily casual wear? Yes. All STRIDWOVE casual apparel is crafted with premium soft, skin-friendly and breathable fabrics. Our clothing series are designed for daily casual scenarios, perfectly suitable for daily outings, leisure, street wear and daily basic matching, bringing comfortable wearing experience all day long.
7. Is there any color difference of the products? We try our best to restore the real color of the products. Slight color difference may exist due to different mobile phone and computer display screens, which is a normal phenomenon and not a product quality problem.
8. How long will I receive my refund? After we receive and inspect your returned items, the refund will be initiated within 3–5 business days. The actual arrival time depends on your payment platform’s processing rules, usually within 10 working days.
9. Do you support international shipping? Yes, we support global shipping. You can select your country and check the corresponding shipping fee and delivery time on the checkout page.
10. How can I contact customer service? You can send an email to MickeyMonday26@hotmail.com. We will reply to all customer messages within 24–48 business hours.